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Client and Family Centred Care Module 


In 2009, the Patient First Review team identified that our provincial healthcare system was built around the needs of healthcare providers instead of around those receiving the health care. Aligning your services to those who access them is best practice. As a leader in healthcare, Patient First Leadership is essential to achieve this alignment.

This module introduces managers to Patient & Family Centred Care (PFCC) principles and best practices, and connects these principles to leadership best practices. Using patient and family stories, participants gain an understanding of what patients and families experience when receiving services. Managers use this understanding to examine how they can use a Patient First Leadership approach to engage their staff to put PFCC principles into actions that are recommended by SHR Patient Family Advisors (PFAs) and endorsed by SHR Managers. This module as a foundational element in SHR's new Patient First management system.

Learning Objectives

  • Participants will gain an understanding of why aligning services to one’s customer is a best business practice.
  • Participants will gain an understanding of our patients’, clients’, residents’, and families’ past and current experiences in SHR hospitals, centers and facilities.
  • Participants will develop a Patient First Leadership action plan to lead themselves and their teams toward offering services in a way that is valued by PFA’s and supported by managers to express PFCC principles

Delivery & Length

Part 1

  • e-Learning
  • 1.5 Hours
    • Username: shrguest
    • Password: shrguest1

Part 2

  • In-Class Workshop
  • 2 hours


Leaders Teaching Leaders

Workshop Resources

  • TBD

Workshop Handouts

  • TBD 

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Last Modified: Friday, June 23, 2017 |
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