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Respect for People

Overview

This module will explore how respectful workplace builds a safe environment for patients and staff.  Respect is a key factor in building a foundation of psychological safety.  Neurological research shows that psychological safety is experienced by our brains in the same way as physical safety – meaning that threats to psychological safety undermine our ability to provide safe care and to work safely.  This module will explore the new respectful workplace policy and some tools that the manager can use to support compliance with the policy.  Through simulation, learners will also build skills to support positive resolution to conflict in the workplace, which is a key element in leading change and improvement.

Learning Objectives

  • Learners will gain an understanding of the relation between respect in the workplace and safety (both psychological and physical).
  • Learners will understand their role in supporting compliance with the Respectful Workplace policy, and how to apply these behaviors in situations at the point of care.
  • Learners will develop and enhance skills to foster productive resolution to conflict.
  • Learners will understand how respect for people has a direct correlation to achieving results in improvement efforts.

Delivery & Length

Part 1

  • e-Learning
  • 1.5 hours
  • EXTERNAL USER Log in:
    • Username: shrguest
    • Password: shrguest1

Part 2

  • In-Class Workshop
  • 2.0 hours

Leaders Teaching Leaders

Workshop Resources

Workshop Handouts

  1. SCARF and Respect Worksheet
  2. Respect for People Behaviors
  3. Work Standard - Introducing the R4P Behaviors Document
  4. Work Standard - Conflict Facilitation
  5. Scenarios

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Last Modified: Thursday, April 26, 2018 |
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