Having a critically ill child is a difficult and emotional time for parents, guardians and their families. We are here to support you as well as care for your child. As parents or guardians, you are an important member of your child's care team. Please ask questions, raise concerns or bring us your ideas as we welcome your involvement in your child's care.
When your child or teenager is admitted into PICU, you will be given an identification number. You will need to give this number when entering and calling the unit. We will only give information on a child or teenager's condition to parents or guardians.
Rooming in with your child or teenager
We provide a single cot or sleep chair with bedding and linens for use at your child's bedside. Please bring your own toiletries and personal items to make your stay more comfortable.
For safety reasons, please do not share your child's bed. You may use the washrooms in the family room or in the main corridor near the entrance. Ask your nurse where to shower.
Coming into PICU to see your child or teenager
Parents and guardians can come to the unit 24 hours. Though, we ask that you maintain normal rest times for both you and your child to help you both during this journey.
Siblings are welcome to visit. However, PICU can be overwhelming so we suggest you may want to talk to younger siblings about what to expect in PICU. Our staff will be happy to help you with this. Please do not leave young children unattended in the family room.
For your child's safety and to protect the privacy of other patients' in PICU, please follow these instruction when entering PICU:
- Go the Family Room and dial 1915. (Parents or guardians are not allowed to walk into the unit unless they have phoned)
- Wash your hands before entering and leaving the unit.
- Please proceed directly to your child's room.
- If parents or guardians, and any visitors, have been in contact with the measles, mumps, chicken pox within the last 3 weeks, or have a cold or rash, they should check with staff before visit.
Being your child in his/her room
A quiet voice, comforting touch and familiar items can be very reassuring to your child. Feel free to bring in a favourite blanket or toy, labelling it with your child's name. All items must be washable. Please do not bring flowers or latex balloons.
All PICU rooms are private, though doors are glass to allow easily visibility of your child by staff and physicians 24-7.Here are a few other things you should be aware of:
- Footwear is required at all times when parents are in a child’s room and elsewhere in PICU.
- Bed rails should be raised when parents leave the bedside.
- Cell phones should not be used in children’s rooms without permission.
We ask that you not eat meals or have drinks in your child's room. Parents are responsible for buying their own meals. We have number of areas within Royal University Hospital where you can eat including the Ground Floor cafeteria, Cafe on 5th, and Main Mall Cafe. Visit Food and Nutrition Services for more information.
You can also purchase food and store it in the family room fridge. Please be sure to label your food with your name and date.
You are welcome to use the family room while your child is in PICU. We appreciate your help in keep this area tidy. There is a phone as well as a computer with internet access available for your use. We also have numerous other family areas throughout Royal University Hospital. Click here for more information.
Phones and Internet Access
There are pay phones in the hallway outside the unit and in the main floor mall area. Please do not use cell phones on the unit as they may interfere with our specialized equipment. Wireless internet is available on the open patient/visitor network
Breast pumps are available for you to use. Please ask your nurse for more information.
Your Child's Visitors
All visitors must be accompanied by a parent/guardian and there is a limit of two (2) visitors at a time. We will do our best to accommodate each family’s needs; however, we may have to delay visiting times if your child care requires that.
We also ask you do not have visitors when during nurses' shift change shift at 7:30 to 8:00 morning and evening as well as during doctor’s rounds from 8:00 a.m. to 9:30 am and 4:00 pm to 4:30 pm. Parents and guardians are allowed and encouraged to be here during rounds.
You can purchase daily, weekly and monthly passes for parking adjacent to the hospital. Call 306-655-2535 or visit the Parking Office in the main mall for details or click here for more information