A 2014/15 priority for our Health Region, this work focuses on improving the patient and family experience by optimizing the scopes of all care provider roles and allowing more time for direct care, assessment and teaching.
Building a brand new hospital has provided us with the opportunity to develop new care processes and roles to better meet the needs of patients and families. Children’s Hospital of Saskatchewan’s design has smaller “flow” stations instead of large nursing desks, has minimal office space, and focuses on maximum bedside team interaction with the patient and family.
It will also be home to a
new emergency department for both Royal University Hospital and Children’s Hospital of Saskatchewan. The provincial government has challenged all Health Regions to have no waits in emergency provincially by 2017. This means we must improve how quickly we can receive and accept patients requiring hospital care as they arrive through the doors of emergency.
Acute Care Pediatrics
Clinical Teaching Unit (CTU) 6200
started piloting the new model in their units at Royal University Hospital These will be a work in progress. Some processes developed in June will begin on the pilot units as designed. Others need more development so those processes will first go through a five day rapid process improvement workshop (RPIW) and then will be implemented.
Read more by clicking
To see what Acute Care Pediatrics is doing today with this work, click here.
June 2014 - Transformation Begins
We needed to transform how direct care providers work together. 3P (production preparation process) is a tool within lean methodology that is used when transformational change is required. This change must be created by all the care providers who will be affected and be based on evidence and best practise.
In a warehouse for the
week of June 16-20, a team from Clinical Teaching Unit (CTU) 6200 and Acute Care Pediatrics met to redesign care processes and roles for their area. Members included patient/family advisors, physicians (including residents), staff including clinical coordinators, clerks, continuing care assistants, RNs, LPNs, clinical
nurse educators, occupational therapy, physiotherapy, social work, speech language pathology, respiratory therapy, registered dietitian, recreational therapy, pharmacy, diagnostic imaging, lab, client patient access services (CPAS), union representation and representatives from spiritual care, eHealth and supply chain. Together, these teams looked at care processes and roles around admission, plan of care, care coordination and team communication.
The following three videos were captured during the week-long lean event. You will be re-directed to Saskatoon Health Region's YouTube channel.
|One Family's Voice||
Report Out - Part 1: Current State||
Report Out - Part 2: Role Play|
Erin, one of our patient advisors, shares her experience with care processes today and her expectations for the future.
At the end of the five days, teams' reported out their vision. They started by explaining our current state and how they created the blueprint.
After sharing the current state, teams' explained their blueprint for exceptional care through role play.
for a written summary of opportunities for improvement and themes developed by each team during the 3P.
More Frequently Asked Questions? Click