How do you create a maternal and children's hospital for Saskatchewan families?
By reaching out across Saskatchewan and asking children, teenagers and families what they want.
From Stony Rapids to Wawota, Saskatoon Health Region heard from hundreds of children, teenagers and families through in-person design sessions, mail in design activities and internet surveys. We talked with and surveyed over 1000 public members and over 600 children and teenagers from across Saskatchewan during our detailed design of the hospital.
We wanted to ensure the architectural team understood the unique needs of patients and families from various areas of Saskatchewan, including rural and northern communities. We also wanted to listen to the voices and needs of First Nations, Métis and newcomer patients and families.
Most of all, we wanted to make sure the input provided by children, teenagers and families actually influenced the design. This meant we had a short time frame to gather ideas and actually build them into the process. The right time for feedback came during the design development phase of the project where the recommended design details of all areas of the facility are being developed. Our architects recommended that all input should be received prior to the final integrated design session which was scheduled in the first week of September 2012.
This meant we had from April to July 2012 to hit the road, get ideas, and bring them back to the designers and the design teams. Given the timeframe and resources available, we knew we couldn't go everywhere in Saskatchewan. We had to determine the best way to get quality feedback that architects and designers could use and was representative of the entire province and consider who was going to be using our hospital most.
So, we focused our community visits based on the areas of the province that used current pediatric and maternal services the most. Then, we supplemented that by reaching out to the rest of the province with internet and paper-based surveys, design activities with current pediatric patients, and mail-in design activities.
Our goal then and now is to have patients, families, Health Region employees and physicians say “Together, we got his right,” when we walk through the doors for the first time. This was the fundamental principle behind our engagement plan.
And the result is a hospital that truly has a Saskatchewan look and feel. The input we received enhanced many of the ideas we had gathered during tours of children’s hospitals across Canada and the United States in the early stages of the project.
- Read the report that captured all the ideas (click HERE) and was part of our submission to Ministry of Health in 2012.