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Jun 12
Innovative scheduling creates better work life balance for staff

Saskatoon - An innovative new way of scheduling in Saskatoon Health Region is making a difference for employees. After the successful introduction of an online scheduling system in August 2013, the Region’s Staff Scheduling department is now launching a Smart Call Notification System. Smart Call is a smarter way to offer shifts to employees through automated phone, text, email and online messaging.  

“This new system is not only important for efficiency,” says Kweku Johnson, Manager Staff Scheduling, “it’s also an important tool for helping employees create a better work life balance. Scheduling has been noted as a high area of stress for health care providers and this system provides employees with more autonomy and control over the notifications they receive and the shifts they choose”. Employees no longer have wait by the phone for shift offers; they are able to manage their time to suit their lifestyle and establish a better balance between life and work.

In May 2012, a team of employees, managers, patient representatives, and unions came together to design a new scheduling system. The team developed a five year plan to create an efficient, consistent and transparent scheduling system that would provide the right care at the right time, and would be seamless to the patients, residents and clients served by the Region.

“The team really looked at our processes and figured out the best ways to reduce errors and create less waste with how the Region schedules its staff,” explains Johnson. “We carried those principles forward in building Smart Call.”

The Smart Call Shift notification system, designed with the help of lean tools, is the newest module on the province’s first online Regional Health Authority Scheduling System developed by Saskatoon Health Region with collaboration from NC Consulting, a local technology firm.  

To watch a video on the Smart Call Notification System, visit



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