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Client and Family Centred Care

Client and Family Centred Care (CFCC) is an approach to the planning, delivery and evaluation of healthcare that is grounded in mutually beneficial partnerships among health care providers, patients, and families.

The Saskatoon Health Region is committed to the development of authentic partnerships from the bedside to the boardroom with patients, families, and staff to improve the quality, safety and experience of care.

The Patient and Family Advisor Role

A Patient and Family Advisor is an individual who has received care or supported a family member through care who can offer insights and input to help provide care and services that are based on patient and family identified needs.

Patient and Family Advisors partner with staff in all endeavors; from working with staff to improve processes, sharing their stories, to being a member of a working group.

The four core concepts of Client and Family Centred Care are:

  1. Respect and Dignity
  2. Information Sharing
  3. Participating
  4. Collaboration

Institute of Patient and Family Centred Care

Message from Dan Florizone, President and CEO

 As patients, clients and families, your ideas and insights drive transformative change to build a healthcare system focused on your needs. Many of you have spent countless hours partnering with Saskatoon Health Region care providers to create improvements that better your experiences and those of your loved ones, and for this, we are deeply thankful.  Please continue to share your thoughts and suggestions for change, and encourage others you know to become involved in our continuous improvement processes. I want you to know we share your commitment to provide better health, better care, better teams and better value.


Last Modified: Tuesday, June 13, 2017 |
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