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Client and Family Centred Care
Resources for Patient and Family Advisors


Websites to learn about Client and Family Centred Care include:



Books to learn about Client and Family Centred Care include:

  • Laugh, Sing, and Eat like A Pig, “ePatient Dave” deBronkart (2010).
  • Let Patients Help, “ePatient Dave” de Bronkart (2013).
  • My Operation:  A Health Insider Becomes a Patient, Shalom Glouberman (2011).
  • Privileged Presence: Personal Stories of Connections in Healthcare, Liz Crocker & Bev Johnson (2006).
  • Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way, James Merlino MD (2013).
  • The Toyota Way to Healthcare Excellence, John Black & David Miller (2008).

Other Resources:

Hand Hygiene (YouTube)

Provincial Patient First Review

How to Register, Sign up and Log Hours

Videos of Advisors in Action

PFA Recruitment Brochure

Patient and Family Rights and Responsibilities

Open Family Presence - Poster and Brochure


    Last Modified: Wednesday, September 16, 2020 |
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